What is a Service Agreement with ByteSize Tech
Tired of IT hassles holding you back?
We know that every business is unique. That’s why we offer 3 core Managed IT service packages designed to meet a range of business needs. However, we understand that one size doesn’t always fit all. If you need something more tailored, we can work with you to design a custom service package that fits your exact business requirements, ensuring you get the correct support you need for your business
Imagine:
- Predictable IT costs, with no hidden surprises.
- Maximized uptime and productivity, so your team can focus on what matters most.
- Robust security protecting your valuable data and assets.
- Expert support, always working in the background to keep things running seamlessly.
- All of this at a fraction of the cost of a full-time in-house IT department.
Stop firefighting IT issues and start focusing on what you do best growing your business. With our proactive approach, we handle the tech so you can focus on success.
Service Agreement packages
*custom packages avaliable upon request*
Silver
Essential IT Peace of Mind
Ideal for businesses that need reliable IT support without the complexity of advanced features
- Comprehensive Support: Coverage for both end-user and on premise infrastructure and Networking
- Proactive Monitoring: 24/7 monitoring for all your systems, ensuring proactive management and prevention of downtime.
- End of Life (EOL) Equipment Management: Recommendations for upgrading aging equipment to prevent future problems.
- Basic IT Consulting: 3 complimentary hours per year for IT project consulting and discounted rates for any additional consultancy needs.
- System Stability: Regular checks to ensure the stability, security, and efficiency of your systems.
- Cloud Support: Full support for Azure and Office 365 cloud services as part of your IT infrastructure.
Gold
Enhanced IT Support
Ideal for businesses that need a more hands on approach with faster response times and in person support
- All Silver Features Included: Plus
- On-Site Support: Access to on site visits for critical issues that cannot be resolved remotely, ensuring faster problem-solving.
- Priority Ticket Handling: Your support tickets are handled with higher priority, reducing response times for urgent matters.
- Infrastructure Recommendations: Strategic guidance on upgrading aging infrastructure to keep systems running smoothly.
- Additional IT Consulting: 5 complimentary hours of IT project consulting plus discounted rates for further consultancy services.
- Cloud Support: Ongoing cloud management for Azure and Office 365, ensuring seamless performance and security.
Platinum
Elite IT Care
Our all in one care, where we support everything relating to IT for your business Ideal for those that require high touch, strategic IT management with the utmost priority and comprehensive support.
- Both Silver and Gold Features Included: Plus
- Jump the Queue Support: Top priority for your support tickets, ensuring the fastest possible response times.
- Proactive IT Management: Continuous monitoring and optimization of your IT infrastructure, Networking,and cloud services including Azure and Office 365, to prevent issues before they arise.
- Strategic IT Planning: 8 complimentary hours of IT project consulting plus discounted consultancy rates for ongoing strategic IT projects.
- Comprehensive IT Roadmap: Work with us to develop a long-term IT strategy, ensuring that your technology grows in alignment with your business needs.
- Cloud Support: Fully managed cloud solutions for Azure and Office 365, with proactive support and strategic advice for cloud-related challenges.
Byte-Size Tech is an IT support and managed services provider based in Worksop, serving businesses across South Yorkshire, Nottinghamshire, and surrounding areas including Doncaster, Rotherham, Sheffield, and Retford.
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